Terms of service

Effective date: 2024 
Last updated: 2026

Overview

Welcome to VervePro.

The terms “we,” “us,” and “our” refer to VervePro Consulting Ltd. VervePro operates this website and online store, including all related information, content, features, tools, digital products, consulting services, and other services made available through www.verveproconsulting.com (collectively, the “Services”).

Our Services include digital marketing consulting and digital products such as playbooks, guides, cheatsheets, checklists, templates, workbooks, and other downloadable or electronically delivered resources.

VervePro is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They include important information about digital-product access, consulting services, intellectual property, refunds, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, purchasing a digital product, submitting an enquiry, or booking a consultation, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least eighteen (18) years old or the age of majority in your place of residence and have the legal capacity to enter into a binding agreement.

If you are below the age of majority, you may use the Services only with the permission and supervision of a parent or legal guardian.

To use the Services, including browsing our website, purchasing digital products, booking consultations, submitting enquiries, or accessing customer accounts, you may be asked to provide information such as your name, email address, billing information, payment information, business information, or other information required to provide the Services.

You represent and warrant that all information you provide to us is accurate, current, complete, and lawfully provided.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You must notify us promptly if you believe your account has been accessed or used without authorisation.

You may not transfer, sell, assign, license, or otherwise allow another person to use your account or digital-product access.

Section 2 – Our Products and Services

VervePro offers digital marketing consulting services and digital products, including:

  • Digital marketing playbooks.

  • Guides and e-books.

  • Cheatsheets.

  • Checklists.

  • Templates and workbooks.

  • Strategy resources.

  • Educational materials.

  • Digital downloads.

  • Online resources.

  • Consulting sessions and other professional services.

We make reasonable efforts to provide accurate descriptions and representations of our digital products and Services on the website.

Digital products may be provided in formats such as PDF, document, spreadsheet, template, video, audio, online resource, or another electronic format. The applicable format and included materials will be stated on the relevant product page or checkout page.

The appearance, layout, colour, formatting, and functionality of digital products may vary depending on your device, screen, browser, operating system, software, or file-reading application.

We do not guarantee that any digital product, consulting service, strategy, template, guide, checklist, or other resource will meet your individual expectations or produce a specific business, marketing, sales, financial, audience, or operational result.

All descriptions of products and Services are subject to change at any time without notice. We reserve the right to discontinue, modify, or limit any digital product or Service at our discretion.

Section 3 – Consulting Services

Information submitted through the website, including an enquiry, contact form, consultation request, or proposal request, does not automatically create a client relationship or guarantee that VervePro will provide Services.

A consulting engagement begins only when VervePro and the client agree to a proposal, quotation, statement of work, invoice, or other written agreement.

The applicable agreement may specify:

  • The scope of Services.

  • Deliverables.

  • Timelines.

  • Fees and payment terms.

  • Client responsibilities.

  • Feedback and approval requirements.

  • Revisions.

  • Confidentiality obligations.

  • Cancellation and termination terms.

If there is a conflict between these Terms of Service and a specific written consulting agreement, the consulting agreement will take precedence for that engagement.

The client is responsible for providing accurate information, required materials, account access, approvals, and timely feedback. Delays caused by the client may affect project timelines and deliverables.

Unless otherwise agreed in writing, VervePro does not guarantee that consulting Services will achieve a particular result.

Section 4 – Digital-Product Purchases

When you purchase a playbook, guide, cheatsheet, checklist, template, workbook, or other digital product, you are purchasing a limited licence to use that product in accordance with these Terms of Service.

Digital products are supplied for your personal use or your own internal business use. Unless expressly stated otherwise, you may not:

  • Resell the digital product.

  • Share the product with another person or business.

  • Upload it to a public website, shared drive, membership platform, or file-sharing service.

  • Distribute, sublicense, lease, or transfer the product.

  • Reproduce or republish the product.

  • Use the product to create and sell a competing product.

  • Remove VervePro branding, copyright notices, or ownership information.

  • Claim the product or its content as your original work.

  • Use the product to train or operate an artificial-intelligence system without our prior written permission.

You may adapt editable templates, checklists, or worksheets for your own internal business use. You may not distribute, sell, publish, or share the original or adapted materials with third parties.

Your purchase does not transfer ownership of the digital product or any copyright, trademark, design, framework, methodology, or other intellectual-property rights to you.

Section 5 – Orders and Acceptance

When you place an order through the Services, you are making an offer to purchase the selected digital product or Service.

VervePro reserves the right to accept or decline your order for any lawful reason, including payment failure, suspected fraud, technical errors, pricing errors, product availability, duplicate orders, or breach of these Terms of Service.

Your order is not accepted until VervePro has successfully processed your payment and sent an order confirmation or digital-access confirmation.

After successful payment, digital products may be delivered through email, a download link, a customer account, an online resource area, or another electronic delivery method identified at checkout.

You are responsible for providing a valid email address and ensuring that your device, internet connection, software, and storage capacity can receive and access the digital product.

If you do not receive your digital product after completing payment, please contact us at commercial@verveproconsulting.com.

Please review your order carefully before submitting it. Cancellation or refund requests after digital access has been provided may be limited in accordance with our Refund Policy and applicable law.

You represent and warrant that your purchases are for your own personal use or your own internal business use and not for resale, redistribution, sublicensing, or unauthorised commercial exploitation.

Section 6 – Prices and Billing

Prices, discounts, promotions, and availability are subject to change without notice.

The price charged for a digital product or Service will generally be the price in effect at the time your order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include applicable taxes or payment-processing charges that may be displayed at checkout.

We may offer promotions from time to time. Promotions may be subject to additional terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through the Services.

You agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:

  1. The payment information you provide is true, accurate, and complete.

  2. You are authorised to use the selected payment method.

  3. Charges incurred by you will be honoured by your payment provider.

  4. You will pay all charges shown at checkout, including applicable taxes and fees.

Payments may be processed through Shopify and third-party payment providers. VervePro may not receive or store your complete payment-card details.

Section 7 – Digital Delivery

VervePro primarily provides digital products and consulting Services. We do not currently sell or ship physical products.

Digital products are delivered electronically through the method stated on the applicable product page or at checkout.

Delivery times for digital products may vary depending on payment confirmation, email delivery, account access, and technical circumstances. If delivery is delayed or you experience an access issue, please contact us at commercial@verveproconsulting.com.

We are not responsible for delivery failures caused by an incorrect email address, full inbox, spam filter, incompatible software, unsupported device, poor internet connection, or other circumstances outside our reasonable control.

Any consulting Services will be delivered according to the applicable proposal, quotation, statement of work, invoice, or separate written agreement.

Section 8 – Refunds, Cancellations, and Exchanges

Your purchases are subject to our Refund and Cancellation Policy.

Because digital products may be delivered or made available immediately after purchase, refunds may be restricted once a download link has been issued or access has been provided, subject to applicable law and the terms of our Refund Policy.

Consulting-service cancellations, rescheduling, deposits, completed work, and termination fees may be governed by the applicable proposal or written consulting agreement.

Nothing in these Terms of Service excludes or limits any mandatory consumer rights or remedies that cannot legally be excluded or limited.

Section 9 – Intellectual Property

Our Services, including all trademarks, brand elements, text, displays, images, graphics, digital products, product descriptions, reviews, video, audio, downloadable resources, frameworks, templates, playbooks, guides, and checklists, are owned by VervePro, its affiliates, or licensors and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services for personal or internal business purposes only.

When you purchase a digital product, you receive a limited, non-exclusive, non-transferable licence to use that product for your own personal use or internal business purposes.

You must not reproduce, distribute, resell, sublicense, share, modify for redistribution, create derivative products from, publicly display, publicly perform, republish, upload, store on a public platform, or transmit any digital product or other material from the Services without our prior written consent.

You may adapt editable templates, checklists, or worksheets for your own internal business use. You may not distribute, sell, publish, or share the original or adapted materials with third parties.

Except as expressly provided in these Terms, nothing grants you a licence or other rights under any copyright, trademark, design, patent, or other intellectual property of VervePro, Shopify, or any third party.

Unauthorised use of the Services or digital products may violate applicable intellectual-property laws. All rights not expressly granted in these Terms are reserved by VervePro.

VervePro’s names, logos, product names, service names, designs, and slogans are trademarks of VervePro or its affiliates or licensors. You must not use such trademarks without prior written permission.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 10 – Optional Tools

You may be provided with or directed to third-party tools and services as part of the Services, including payment processors, email platforms, booking systems, analytics tools, social-media platforms, file-delivery tools, and other applications.

We do not monitor, control, or guarantee third-party tools and services.

Third-party tools are provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind, except where such exclusion is not permitted by law.

Your use of third-party tools is at your own risk and discretion. You should review the relevant provider’s terms and policies before using those tools.

Any new features, resources, or tools added to the Services in the future will also be subject to these Terms of Service unless stated otherwise.

Section 11 – Third-Party Links

The Services may contain hyperlinks, embedded content, or other materials provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, availability, security, privacy practices, or reliability of third-party websites or services.

If you leave the Services to access third-party websites or services, you do so at your own risk.

We are not liable for loss or damage related to your access to, purchase from, or use of third-party websites, products, services, resources, or content.

Complaints, claims, concerns, or questions about third-party products and services should be directed to the relevant third-party provider.

Section 12 – Relationship with Shopify

VervePro is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our online store are made directly with VervePro. Shopify is not responsible for any aspect of sales or transactions between you and VervePro, including any injury, damage, loss, refund, digital-product issue, or consulting-service issue arising from your purchase or use of our products or Services.

By using the Services, you acknowledge and agree that Shopify and its affiliates are not responsible for transactions between you and VervePro, to the extent permitted by applicable law.

Section 13 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted and powered by Shopify, Shopify may collect and process information about your access to and use of the Services to provide and improve the Services.

Information you submit to the Services may be transmitted to and processed by Shopify and third-party service providers involved in hosting, payment processing, digital delivery, analytics, email communication, customer support, security, and other business operations.

Some service providers may be located outside Kenya.

Please review our Privacy Policy for more information about how VervePro, Shopify, and our service providers collect, use, store, share, and protect your personal information.

Section 14 – Cookies and Tracking Technologies

The Services may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing activities.

Information about the cookies and tracking technologies used on the Services is provided in our Cookie Policy.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

Section 15 – Feedback, Reviews, and Testimonials

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, testimonials, proposals, plans, or other content, collectively referred to as “Feedback,” you grant VervePro a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, distribute, display, and adapt that Feedback for operating, improving, evaluating, marketing, and promoting the Services.

We will not use your name, image, business name, logo, or identifying details in a testimonial or marketing material without appropriate permission.

You represent and warrant that:

  1. You own or have all necessary rights to submit the Feedback.

  2. The Feedback is accurate and not misleading.

  3. You have disclosed any compensation or incentive connected with the Feedback.

  4. The Feedback does not violate another person’s copyright, trademark, privacy, publicity, or other rights.

  5. The Feedback is not unlawful, defamatory, abusive, obscene, threatening, or malicious.

  6. The Feedback does not contain a virus, malware, or other harmful code.

We may, but are not required to, monitor, edit, refuse, or remove Feedback that we determine to be unlawful, offensive, misleading, infringing, or inconsistent with these Terms.

We are not obligated to maintain Feedback as confidential, pay compensation for Feedback, or respond to Feedback.

Section 16 – Errors, Inaccuracies, and Omissions

Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to digital-product descriptions, product formats, pricing, promotions, offers, digital delivery, product availability, or consulting Services.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, including after you have submitted an order.

If an order is cancelled because of an error, we will attempt to notify you using the contact information provided during checkout and issue any refund required under our Refund Policy and applicable law.

Section 17 – Prohibited Uses

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

  • For any unlawful, fraudulent, malicious, or unauthorised purpose.

  • To violate applicable international, national, county, or local laws or regulations.

  • To infringe or violate our intellectual-property rights or the rights of another person.

  • To harass, abuse, threaten, insult, defame, intimidate, or harm any person.

  • To transmit false, misleading, or fraudulent information.

  • To send spam, chain letters, junk mail, or unauthorised promotional communications.

  • To impersonate another person or entity.

  • To upload or transmit viruses, malware, or other harmful code.

  • To reproduce, duplicate, copy, extract, sell, resell, share, or commercially exploit any portion of the Services or digital products without permission.

  • To collect or track another person’s personal information unlawfully.

  • To phish, pharm, pretext, crawl, scrape, or extract data from the Services.

  • To use robots, spiders, bots, scraping tools, automated devices, artificial-intelligence tools, or other automated or manual processes to access or extract content from the Services without our prior written permission.

  • To use a digital product to create, sell, or distribute a competing resource.

  • To interfere with, bypass, or circumvent security, access controls, authorisation features, or technical restrictions.

  • To engage in conduct that restricts another person’s use of the Services or may harm VervePro, Shopify, or users of the Services.

We reserve the right to suspend, disable, or terminate your account or access to the Services if we determine that you have violated these Terms.

Section 18 – Agents

This section applies if you use, enable, or cause the deployment of an automated or semi-automated software agent to access, use, or interact with the Services.

An “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity.

No Agent may access, use, scrape, purchase from, or interact with the Services unless VervePro has expressly authorised that activity in writing.

We may limit or block Agent access using technical measures. We may also request that an Agent stop accessing, using, or interacting with the Services.

Any authorised Agent must:

  • Identify that it is an Agent in its HTTP or HTTPS requests.

  • Disclose the Agent’s name in the user-agent string using the format Agent/[agent name].

  • Not conceal or misrepresent that the interaction is automated.

  • Not mimic human behaviour to evade restrictions.

  • Not complete or circumvent CAPTCHAs or other anti-automation measures.

  • Respond truthfully if asked whether the interaction is being performed by a human or computer.

  • Not bypass measures intended to block, limit, modify, or control Agent access.

Section 19 – Termination

We may terminate this agreement or suspend, restrict, or terminate your access to the Services, or any part of them, at our discretion where permitted by law and including where we believe you have breached these Terms.

You remain liable for all amounts due up to and including the date of termination.

Termination will not automatically cancel a completed digital-product purchase or remove payment obligations for consulting work already performed. Any refund or cancellation rights will be governed by our Refund Policy, applicable law, and any separate consulting agreement.

The following sections will continue to apply after termination:

  • Intellectual Property.

  • Digital-product licence restrictions.

  • Feedback.

  • Privacy Policy.

  • Disclaimer of Warranties.

  • Limitation of Liability.

  • Indemnification.

  • Severability.

  • Waiver; Entire Agreement.

  • Assignment.

  • Governing Law.

  • Any other provisions that by their nature should survive termination.

Section 20 – Disclaimer of Warranties

The information presented on or through the Services is made available solely for general informational and educational purposes.

We do not warrant the accuracy, completeness, suitability, or usefulness of this information. Any reliance you place on website content, digital products, playbooks, guides, cheatsheets, checklists, templates, or consulting materials is strictly at your own risk.

We do not guarantee that using our digital products or consulting Services will generate a particular level of revenue, profit, sales, audience growth, engagement, conversions, or other business result.

Except as expressly stated by VervePro, the Services and all digital products offered through the Services are provided “as is” and “as available” for your use, without representations, warranties, or conditions of any kind, either express or implied, to the maximum extent permitted by applicable law.

We do not guarantee or warrant that your use of the Services will be uninterrupted, timely, secure, compatible with your device or software, or error-free.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited.

Section 21 – Limitation of Liability

To the fullest extent permitted by Kenyan law, VervePro, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors, and Shopify and its affiliates, will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damage arising from or connected with:

  • Your use of or inability to use the Services.

  • Your purchase, access, download, or use of a digital product.

  • Your use of consulting Services.

  • Errors or omissions in website content or digital products.

  • Website downtime, interruptions, or technical failures.

  • Third-party tools, platforms, websites, or payment providers.

  • Loss of profits, revenue, savings, data, goodwill, business opportunities, or replacement costs.

This limitation applies whether the claim is based on contract, negligence, tort, strict liability, or another legal theory, even if we have been advised of the possibility of such loss or damage.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Section 22 – Indemnification

You agree to indemnify, defend, and hold harmless VervePro, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, claims, costs, and reasonable legal fees arising from or connected with:

  1. Your breach of these Terms of Service or any incorporated policy.

  2. Your violation of applicable law.

  3. Your violation of another person’s rights.

  4. Your access to or use of the Services.

  5. Your misuse, copying, sharing, resale, or unauthorised distribution of a digital product.

  6. Any content, feedback, or information you submit through the Services.

We will notify you of an indemnifiable claim where reasonably practicable. A failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced.

We may control the defence and settlement of an indemnifiable claim at your expense. We will not settle a claim that imposes a non-monetary obligation on you without your consent, which should not be unreasonably withheld.

You agree to cooperate in the defence of indemnifiable claims by providing relevant information and documents.

Section 23 – Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms.

The determination will not affect the validity or enforceability of the remaining provisions.

Section 24 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.

These Terms of Service, together with the Privacy Policy, Refund Policy, Cookie Policy, applicable product-page terms, and any separate consulting agreement, constitute the entire agreement between you and VervePro regarding your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals concerning the same subject matter.

For consulting engagements, a specific written agreement may contain additional terms that apply only to that engagement.

Any ambiguities in the interpretation of these Terms will not automatically be construed against the party that drafted them.

Section 25 – Assignment

You may not delegate, transfer, or assign these Terms of Service or any rights or obligations under them without our prior written consent. Any attempted assignment without consent will be invalid.

VervePro may transfer, assign, or delegate these Terms and our rights and obligations without your consent where permitted by law, including in connection with a restructuring, merger, acquisition, sale of assets, or transfer of the business.

Section 26 – Governing Law

These Terms of Service and any separate agreements under which we provide Services are governed by and construed in accordance with the laws of Kenya.

Any dispute arising between you and VervePro will be subject to the applicable courts and dispute-resolution processes in Kenya, unless otherwise required by applicable law or agreed in a separate written agreement.

If a concern or dispute arises, please contact us first at commercial@verveproconsulting.com so that we can attempt to resolve it informally.

Section 27 – Headings

The headings used in these Terms of Service are included for convenience only. They do not limit, expand, or otherwise affect the meaning or interpretation of any provision.

Section 28 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by publishing updates or changes on our website.

It is your responsibility to check this page periodically for changes. Where required by applicable law, we will notify you of material changes and identify the effective date.

Your continued use of or access to the Services after revised Terms of Service are posted constitutes acceptance of those changes.

Section 29 – Contact Information

Questions about the Terms of Service should be sent to us at commercial@verveproconsulting.com.

VervePro Consulting Ltd
Website: www.verveproconsulting.com
Email: commercial@verveproconsulting.com
Business telephone: +254 707 947270